Terms of Service

1. About Crownly

Crownly is a technology platform for the pageantry community. Crownly may enable:

Crownly does not itself organize, operate, judge, insure, supervise, or guarantee pageants or professional services unless Crownly expressly identifies itself as the organizer or provider.

Crownly is not an employment agency, talent agency, child-care provider, educational institution, insurer, financial institution, law firm, background-check company, or guarantor of any event, title, award, scholarship, booking, service, or user.

• Pageant directors and organizers to publish and manage pageants, competitions, workshops, appearances, and related events.
• Parents, guardians, contestants, and families to discover pageants, manage contestant profiles, register for events, make payments, and organize a pageant season.
• Pageant professionals to publish service profiles, communicate with prospective clients, accept bookings, and receive payments.
• Users to communicate, publish content, review experiences, and participate in community features.

2. Related policies and supplemental terms

These Terms incorporate the following policies where applicable:

You must comply with all policies that apply to your use of Crownly.

A director’s or professional’s listing terms govern the transaction between that director or professional and the purchasing user. Listing terms cannot override these Terms, Crownly’s policies, applicable law, or rights that cannot legally be waived.

If a Crownly supplemental agreement expressly conflicts with these Terms, the supplemental agreement controls only for the specific feature or service it addresses.

• Privacy Policy
• Community Standards
• Pricing and Fees
• Refund and Cancellation Policy
• Cookie Policy
• Any event-specific, booking-specific, promotional, beta-feature, or supplemental terms presented to you

3. Eligibility and authority

You must be at least 18 years old and legally capable of entering a binding agreement to create or control a Crownly account.

By using Crownly on behalf of a company, pageant system, organization, partnership, nonprofit, or other entity, you represent that:

• You are authorized to act for that entity.
• You have authority to bind the entity to these Terms.
• The information you provide about the entity is accurate.
• The entity accepts responsibility for activity conducted through its account.

A person under 18 may appear only through a contestant or participant profile created and managed by a parent or legal guardian, unless Crownly expressly provides another legally compliant process.

You may not use Crownly if:

• You have previously been suspended or permanently removed from the platform.
• Applicable law prohibits you from receiving the Services.
• You are subject to sanctions or restrictions that prohibit Crownly from providing services to you.
• You are creating an account for a fraudulent, deceptive, or unlawful purpose.

4. Accounts and account security

You agree to provide accurate, current, and complete information and to update that information when it changes.

You are responsible for:

• Maintaining the confidentiality of your password and authentication methods.
• Limiting account access to authorized individuals.
• Activity performed through your account.
• Promptly notifying Crownly of suspected unauthorized access.
• Keeping your email address and contact information current.
• Ensuring that anyone acting through an organizational account is properly authorized.

You may not:

• Share an individual account with unrelated users.
• Sell, lease, transfer, or assign an account.
• Impersonate another person or organization.
• Create an account using false identity or business information.
• Create multiple accounts to evade restrictions, fees, suspensions, or enforcement actions.
• Allow a minor to independently control an adult account.

Crownly may require identity, business, ownership, tax, or authority verification at any time.

5. Guardian-managed minor profiles

A minor contestant profile must be created and managed by a parent or legal guardian who has authority to act for the minor.

By creating or managing a minor profile, the guardian represents that:

• The guardian is the minor’s parent or legal guardian, or has documented authority to act for the minor.
• The guardian has authority to provide information, photographs, consents, and registration instructions relating to the minor.
• The guardian will review all event terms, waivers, releases, and communications.
• The guardian accepts responsibility for registrations, payments, profile visibility, and activity involving the minor profile.
• Information supplied about the minor is accurate and reasonably necessary for pageant participation.

A guardian must not create a minor profile for a child outside the guardian’s legal authority.

Crownly may request documentation reasonably necessary to verify guardianship or authority. Crownly may restrict or remove a minor profile when guardianship is disputed or cannot be reasonably verified.

6. Children under 13

Children under 13 may not independently register for, sign in to, or use interactive Crownly features.

Information concerning a child under 13 must be provided and controlled by an adult parent or legal guardian.

Where required, Crownly may:

A guardian may not permit a child under 13 to bypass Crownly’s age restrictions or use the guardian’s account independently.

Additional information about children’s data is provided in the Privacy Policy.

• Provide direct notice to a parent or guardian.
• Request verifiable parental consent.
• Limit the information collected about a child.
• Restrict the child’s profile or visibility.
• Give the guardian access to review or delete the child’s information.
• Request additional proof of identity or guardianship.
• Delete information when legally required or no longer reasonably necessary.

7. Communications involving minors

Communications concerning a minor must be directed to and controlled by the minor’s guardian.

Directors, professionals, adult contestants, and other members may not:

Communications with guardians must remain professional, relevant, and respectful.

Harassment, grooming, sexual exploitation, coercion, stalking, and threats are prohibited. Crownly may preserve and report relevant information to law enforcement, payment providers, child-protection authorities, or other appropriate parties when required or reasonably necessary to protect a person or comply with law.

Crownly is not an emergency service. In an emergency or when someone faces immediate danger, contact 911 or the appropriate local emergency authority.

• Request that a minor communicate privately without guardian involvement.
• Ask a minor for a personal phone number, email address, home address, school information, or private social media account.
• Encourage a minor to delete, hide, or move communications away from a guardian.
• Solicit a secret meeting, private encounter, romantic relationship, or inappropriate personal relationship with a minor.
• Send sexual, suggestive, manipulative, threatening, or exploitative content.
• Use pageant opportunities, titles, prizes, coaching, photographs, or professional services to pressure a minor.
• Circumvent guardian controls or platform safety features.

8. Crownly’s marketplace role

Except when Crownly explicitly states otherwise, Crownly is not a party to:

Directors and professionals are independent users. They are not Crownly employees, agents, franchisees, representatives, joint venturers, or partners.

Crownly does not control how an independent director conducts an event or how an independent professional performs a service.

Crownly may provide software, payment processing access, communication tools, verification indicators, support, and administrative assistance without becoming the event organizer or service provider.

• The agreement between a family and a pageant director.
• The agreement between a client and a pageant professional.
• An event waiver, release, eligibility agreement, photography consent, titleholder agreement, or service contract.
• A venue, hotel, travel, sponsorship, scholarship, prize, or appearance agreement.

9. Listings and transaction terms

A listing may include event or service-specific terms, including:

The director or professional is responsible for making these terms available before purchase.

When a user completes a registration or booking, the listing and transaction terms form an agreement between that user and the director or professional.

Crownly may correct display errors, remove inaccurate listings, suspend sales, or cancel and refund a transaction involving an obvious pricing or technical error.

• Eligibility requirements
• Age divisions
• Deadlines
• Fees and deposits
• Optional competitions
• Required documents
• Attendance requirements
• Scheduling terms
• Travel boundaries
• Refund and cancellation policies
• Waivers and releases
• Photography and media terms
• Titleholder obligations
• Prize descriptions
• Service limitations

9A. Physical-goods Marketplace

Crownly’s physical-goods Marketplace is currently available only to adult account holders in the United States for purchases priced and settled in U.S. dollars. Sellers and buyers contract directly with one another; Crownly provides listing, payment, tracking, moderation, and buyer-protection tools.

Sellers must accurately describe the item, condition, size, alterations, defects, authenticity, price, and shipping charge. Photos must depict the actual item offered. A seller may not list counterfeit, stolen, recalled, unsafe, illegal, hazardous, regulated, or sexually exploitative goods; weapons, drugs, alcohol, live animals, or any item that infringes another person’s intellectual-property or privacy rights are also prohibited.

The seller must ship the purchased item to the Checkout address using USPS, UPS, or FedEx, enter an accurate carrier and tracking number promptly, package the item reasonably, and remain responsible for the package until tracked delivery. Sellers must not request off-platform payment or substitute a materially different item.

Crownly collects the buyer’s payment on the platform and holds seller proceeds through delivery. The buyer should inspect the order promptly. The buyer may confirm satisfactory delivery immediately or report a material listing, condition, authenticity, damage, nondelivery, or shipment problem before the protection window ends. Unless an issue is open, seller proceeds are eligible for release 48 hours after trusted carrier delivery or immediately after buyer confirmation.

Crownly may pause, investigate, refund, partially refund, reverse, or release funds based on listing evidence, messages, tracking, payment-provider information, and applicable law. Abuse of buyer protection, false claims, chargeback misuse, shipping manipulation, or collusion may result in loss of protection and account action. Statutory consumer rights are not limited.

For each completed Marketplace sale, seller proceeds equal the item price plus the disclosed seller shipping charge, less the actual Stripe payment-processing cost and Crownly’s 3% platform fee on the item price. Taxes collected from the buyer are excluded from seller proceeds. Stripe may impose reserves, verification, payout, dispute, or negative-balance requirements. Sellers remain responsible for their income, sales, use, and other tax obligations; Crownly may calculate, collect, remit, report, or withhold taxes where required.

• One unique listing is purchased per Checkout session; Crownly does not offer a multi-seller cart.
• A listing may be temporarily reserved while Checkout is open and may return to active inventory if payment expires or fails.
• Refunds before payout use funds retained on the platform. Refunds or disputes after payout may require reversal or recovery from the seller’s connected Stripe account.
• Tracking and delivery estimates are supplied by carriers through EasyPost and may be delayed or inaccurate; a tracking status is not a Crownly guarantee.
• Crownly may hide listings, restrict sellers, hold payouts, request evidence, or prohibit categories to manage fraud, safety, legal, or operational risk.

10. Director and organizer responsibilities

Directors and organizers must:

Directors may not present Crownly as the organizer, sponsor, judge, insurer, or guarantor of an event unless Crownly has agreed in writing.

Directors are solely responsible for their employees, volunteers, judges, contractors, venues, sponsors, and representatives.

• Provide truthful, complete, and current event information.
• Accurately identify the person or entity operating the event.
• Publish all required fees before purchase.
• Clearly disclose refund, cancellation, transfer, and credit policies.
• Communicate material changes promptly.
• Honor published policies consistently and without unlawful discrimination.
• Maintain appropriate staffing, supervision, security, permits, insurance, and venue arrangements.
• Comply with accessibility, health, safety, tax, labor, advertising, privacy, and consumer-protection requirements.
• Obtain legally sufficient event waivers, medical authorizations, title agreements, photography permissions, and other required consents.
• Maintain appropriate procedures for protecting minors.
• Use registration information only for legitimate event administration and legally permitted communications.
• Protect personal information received through Crownly.
• Fulfill advertised prizes, awards, scholarships, reimbursements, and titleholder benefits.
• Keep roster, capacity, date, venue, and schedule information current.
• Maintain sufficient funds to satisfy refunds, disputes, reversals, and obligations to families.

11. Family, guardian, and contestant responsibilities

Families and guardians must:

Registration through Crownly does not guarantee that a contestant will be accepted, remain eligible, receive a particular schedule, win an award, receive a title, or obtain a specific result.

• Review the complete listing before registering.
• Confirm that the contestant meets eligibility requirements.
• Provide accurate registration, age, identity, and contact information.
• Review and accept applicable event terms.
• Submit required documentation by the stated deadline.
• Communicate medical, accessibility, dietary, or safety needs directly to the organizer when appropriate.
• Supervise minors and arrange safe travel, lodging, and transportation.
• Pay fees when due.
• Follow the director’s lawful event rules and Crownly’s Community Standards.
• Contact the director promptly regarding registration errors or schedule conflicts.

12. Professional responsibilities

Professionals must accurately describe:

Professionals must:

Crownly does not determine whether a professional’s credentials are sufficient for a user’s needs.

• The services offered
• Pricing and deposits
• Availability
• Travel fees and service areas
• Rescheduling and cancellation rules
• Deliverables
• Turnaround times
• Credentials, licenses, certifications, awards, and experience
• Any limitations or client responsibilities
• Perform confirmed services in a professional and timely manner.
• Communicate promptly about delays or changes.
• Maintain required licenses, permits, insurance, and tax registrations.
• Comply with applicable health, sanitation, safety, employment, and consumer laws.
• Protect client information.
• Avoid misleading before-and-after images or performance claims.
• Obtain necessary releases before publishing a client’s content.
• Keep communication involving minors directed through a guardian.
• Avoid making medical, legal, psychological, or financial claims unless properly qualified and legally permitted.

13. In-person services involving minors

A parent, guardian, or authorized adult must remain meaningfully involved in arranging and supervising in-person services involving a minor.

A professional may not enter into a private service agreement directly with a minor.

Professionals providing coaching, photography, hair, makeup, wardrobe, transportation, choreography, or other services involving minors must establish appropriate safety procedures and obtain guardian consent.

Crownly does not supervise in-person meetings, travel, rehearsals, photography sessions, fittings, or appointments.

Guardians are responsible for evaluating the setting, professional, supervision arrangements, and appropriateness of an in-person service.

14. Pageant eligibility, judging, titles, and awards

Directors control eligibility, divisions, scoring, judging procedures, awards, titleholder obligations, and event results.

Unless Crownly expressly states otherwise, Crownly:

A director must not advertise a prize, scholarship, cash award, appearance, trip, crown, sash, or titleholder benefit that the director does not reasonably expect to provide.

Material prize conditions must be disclosed before registration.

• Does not appoint or supervise judges.
• Does not review scoring decisions.
• Does not guarantee impartiality or any result.
• Does not determine contestant eligibility.
• Does not guarantee the value or delivery of prizes.
• Does not administer scholarships or titleholder contracts.
• Does not resolve disagreements about judging, placements, scoring, or awards.

15. Payments and Stripe

Crownly uses Stripe and related Stripe services to facilitate payments, connected accounts, and payouts.

Directors and professionals receiving funds may be required to:

Crownly may transmit instructions and transaction information to Stripe and may perform permitted activity in connection with a connected account as described in these Terms, the Privacy Policy, and the Stripe agreements.

Payment processing services are provided by Stripe, not Crownly.

Crownly does not guarantee that Stripe will approve an account, process a payment, release a payout, or continue providing services.

• Create or connect a Stripe account.
• Complete Stripe identity and business verification.
• Accept the Stripe Connected Account Agreement and other applicable Stripe terms.
• Provide tax, banking, ownership, and business information.
• Maintain an eligible payout account.
• Comply with Stripe’s prohibited and restricted business requirements.

16. Platform fees and processing fees

Creating a standard Crownly account may be free. Crownly may charge platform, service, convenience, subscription, listing, promotional, or transaction fees.

Applicable fees will be disclosed through:

Stripe or another payment provider may impose separate processing, payout, conversion, dispute, or other fees.

Unless otherwise stated, fees are calculated at the time of the transaction and may be deducted from the payment or payout.

Crownly may change future fees by updating the Pricing and Fees page or providing reasonable notice. A fee change will not retroactively increase the price of a completed transaction.

• The Pricing and Fees page
• A seller or director dashboard
• The listing
• The checkout process
• A separate agreement

17. Payouts

Payout availability and timing may depend on:

Displayed payout dates are estimates, not guarantees.

Crownly or Stripe may delay, restrict, reverse, or withhold a payout when reasonably necessary to:

Directors and professionals must keep payout and tax information current.

• Stripe’s processing rules
• Account verification
• Bank processing times
• Transaction risk
• Event date
• Refund exposure
• Disputes
• Account history
• Legal or regulatory requirements
• Crownly’s payout configuration
• Complete verification.
• Investigate suspected fraud or policy violations.
• Address refund or dispute exposure.
• Satisfy a negative balance.
• Comply with law, legal process, card-network rules, or payment-provider requirements.
• Protect Crownly, Stripe, users, or third parties from reasonably anticipated loss.

18. Taxes

Users are responsible for identifying and satisfying taxes arising from their activities, income, sales, services, registrations, prizes, or transactions.

Crownly may collect, withhold, report, or remit taxes when legally required.

Crownly or Stripe may request tax identification information and may issue tax forms or transaction reports.

Crownly does not provide tax advice. Users should consult a qualified tax professional regarding their obligations.

19. Refunds, cancellations, and credits

Each director and professional must publish a clear refund and cancellation policy.

Unless otherwise required by law or expressly stated by Crownly:

Crownly may facilitate a refund through the platform, but facilitating a refund does not make Crownly responsible for the underlying event or service.

Crownly may issue or require a refund when reasonably necessary to:

The director or professional authorizes Crownly to deduct such amounts from available balances, future payouts, reserves, or other amounts payable through Crownly when legally and operationally permitted.

• The director is responsible for event registration refunds.
• The professional is responsible for service-booking refunds.
• Crownly does not guarantee that a purchase is refundable.
• A user’s change of plans does not automatically create a right to a refund.
• Credits and transfers are governed by the listing policy.
• Processing and platform fees may be nonrefundable when disclosed and legally permitted.
• Correct a technical or payment error.
• Comply with law or payment-network requirements.
• Address a fraudulent transaction.
• Protect a user from a material safety risk.
• Resolve a transaction after an account is removed.
• Enforce a published guarantee or Crownly policy.

20. Event cancellation, postponement, and material changes

Directors must promptly notify registered families of:

The director is responsible for determining and funding refunds, credits, or transfers resulting from an event change, subject to the published policy and applicable law.

Crownly is not responsible for travel, lodging, wardrobe, coaching, photography, meals, transportation, lost work, or other expenses resulting from an event cancellation or change.

• Event cancellation
• Date or venue changes
• Material schedule changes
• Significant changes to eligibility
• Removal of major advertised competitions
• Material reductions to advertised prizes
• Other changes that could reasonably affect a family’s decision to attend

21. Service cancellation and rescheduling

Professionals must clearly disclose:

When a professional cannot perform a confirmed service, the professional must promptly offer the remedy required by the booking terms and applicable law.

Crownly is not responsible for replacement services or consequential expenses caused by a cancellation.

• Required deposits
• Rescheduling notice periods
• Cancellation fees
• No-show policies
• Travel and weather policies
• Conditions for retaining a deposit

22. Payment disputes, reversals, and chargebacks

Card disputes, reversals, and chargebacks may be administered through Stripe and applicable card networks.

Directors and professionals agree to:

A family should first contact the applicable director or professional when a good-faith resolution may be possible. This does not limit any lawful right to dispute an unauthorized or improper charge.

Submitting knowingly false information in a payment dispute is prohibited.

Crownly may restrict payment activity or suspend an account showing excessive, abusive, fraudulent, or unresolved dispute activity.

• Respond promptly to requests for supporting evidence.
• Retain listings, policies, receipts, messages, attendance records, and delivery records.
• Avoid misleading billing descriptors.
• Maintain sufficient funds for disputes and reversals.
• Cooperate with Crownly and Stripe during an investigation.

23. Negative balances, reserves, and setoff

When a director’s or professional’s transactions create a negative balance, that user remains responsible for the amount owed.

To the extent permitted by law and payment-provider rules, Crownly may:

A reserve may be based on event timing, refund exposure, dispute history, sudden volume changes, incomplete verification, fraud indicators, or other reasonable risk factors.

• Deduct amounts from current or future payouts.
• Establish or maintain a reasonable reserve.
• Delay payout availability.
• Charge an authorized payment method.
• Request direct repayment.
• Recover collection costs where legally permitted.
• Offset amounts owed against other amounts payable through Crownly.

24. Off-platform transactions and fee avoidance

Crownly does not prohibit users from having independent relationships outside Crownly.

However, users may not use Crownly primarily to identify, solicit, or secure a transaction and then intentionally move that transaction off-platform solely to avoid a clearly disclosed Crownly fee.

Users may not:

Crownly’s protections, records, payment support, and dispute tools may not apply to off-platform transactions.

• Misrepresent a Crownly-originated transaction as unrelated.
• Direct users to false or duplicate listings designed to avoid fees.
• Pressure a user to cancel a Crownly transaction and repay elsewhere.
• Use off-platform payment methods to facilitate fraud or evade enforcement.

25. Reviews, ratings, and endorsements

Reviews must reflect a genuine experience or transaction.

Users may not:

A user may offer a neutral incentive for honest feedback only when legally permitted and clearly disclosed.

Crownly may label, remove, decline to publish, or investigate reviews that appear fraudulent, irrelevant, abusive, unlawful, or inconsistent with these Terms.

Crownly does not guarantee that every review will be accurate or representative.

• Post a fake review.
• Review their own business through another account.
• Purchase positive reviews.
• Offer compensation conditioned on a positive review.
• Coordinate deceptive review campaigns.
• Threaten a user for leaving an honest review.
• Post a review to extort money, refunds, services, or favorable treatment.
• Submit false accusations of criminal, abusive, or unsafe conduct.
• Manipulate ratings through duplicate or related accounts.

26. Verification, badges, and credentials

Crownly may display verification indicators, badges, profile labels, transaction history, response information, or other trust signals.

Unless Crownly expressly states otherwise, verification means only that Crownly completed the review described for that particular badge.

A badge does not mean that Crownly:

Crownly may request additional verification, remove a badge, or change verification requirements at any time.

Users must not reproduce, alter, or display a Crownly badge outside the platform without permission.

• Endorses the user.
• Guarantees the user’s identity in every circumstance.
• Guarantees service quality or safety.
• Confirms every credential or claim.
• Conducted a criminal background check.
• Guarantees future conduct.
• Accepts responsibility for the user.

27. Background checks

Crownly does not currently represent that every director, professional, judge, contestant, guardian, volunteer, or user has undergone a criminal background check.

Families, directors, and professionals remain responsible for their own due diligence.

If Crownly offers a background-check or credential-verification program, separate disclosures will explain:

A completed background check cannot guarantee that a person is safe or will act appropriately.

• Who is checked
• What information is reviewed
• The date or frequency of review
• Limitations of the check
• Whether participation is mandatory
• How disputes or corrections are handled

28. User content

“User Content” includes photographs, videos, profile information, event listings, service descriptions, reviews, comments, messages, documents, logos, schedules, and other material submitted through Crownly.

You retain ownership of your User Content.

You grant Crownly a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, format, transmit, display, and otherwise use User Content as reasonably necessary to:

This license ends when the content is deleted, except where retention is reasonably necessary for legal compliance, safety, dispute resolution, fraud prevention, backups, or enforcement.

You represent that you have all rights, permissions, and consents necessary to submit the content and grant this license.

• Operate and improve the Services.
• Display your profile, listing, registration, review, or content according to your settings.
• Process transactions.
• Provide support.
• Enforce these Terms.
• Investigate safety or legal issues.
• Create technical backups.
• Promote a public listing within Crownly’s own discovery features.

29. Photographs and content involving minors

A guardian may submit content involving a minor only when the guardian has authority to do so.

A director or professional may not upload identifiable content involving a minor unless the director or professional has obtained appropriate guardian consent.

Crownly’s platform license does not replace:

Unless separately authorized by the guardian, Crownly will not use an identifiable minor’s image in external paid advertising merely because the image was uploaded to a profile or registration.

Crownly may remove, restrict, blur, or disable content involving minors when consent is disputed or a safety concern exists.

• An event photography release
• A model release
• A professional photography agreement
• A titleholder publicity agreement
• A guardian’s consent
• Any consent required by law

30. Feedback

If you provide product ideas, suggestions, designs, or feedback, you grant Crownly a worldwide, perpetual, irrevocable, royalty-free right to use that feedback without restriction or compensation.

This provision does not give Crownly ownership of your separately developed confidential business information or User Content.

31. Crownly intellectual property

Crownly and its licensors own the Services, including the software, design, brand, trademarks, logos, text, graphics, interfaces, databases, and platform features, excluding User Content.

Subject to these Terms, Crownly grants you a limited, personal, non-exclusive, non-transferable, revocable right to use the Services for their intended purpose.

You may not:

• Copy or reproduce substantial portions of the Services.
• Reverse engineer or attempt to derive source code.
• Remove copyright or trademark notices.
• Use Crownly branding without permission.
• Create a confusingly similar service or identity.
• Resell access to the Services.
• Frame or mirror Crownly pages without authorization.
• Use Crownly data to build a competing directory or marketplace.
• Use Crownly content or user data to train an artificial intelligence model without authorization.
• Scrape, harvest, or systematically extract platform content.

32. Copyright complaints and DMCA procedure

Crownly respects intellectual property rights.

A copyright owner or authorized representative may submit a notice identifying allegedly infringing content.

A notice should include:

• A physical or electronic signature of the authorized person.
• Identification of the copyrighted work.
• Identification and location of the allegedly infringing material.
• Contact information for the complaining party.
• A statement of good-faith belief that the use is unauthorized.
• A statement, under penalty of perjury, that the notice is accurate and the complaining party is authorized to act.

Notices should be sent to:

Crownly DMCA Agent

Crownly, Inc.

Email: legal.com

Crownly may remove or disable access to content after receiving a valid notice.

A user may submit a legally sufficient counter-notification when the user believes content was removed by mistake or misidentification.

Crownly may terminate accounts of repeat infringers in appropriate circumstances.

33. Prohibited conduct

You may not use Crownly to:

• Violate law or another person’s rights.
• Commit fraud or deception.
• Exploit, endanger, groom, or sexually abuse a minor.
• Harass, stalk, threaten, intimidate, or discriminate unlawfully.
• Publish nonconsensual intimate content.
• Publish sexual content involving minors.
• Impersonate another person or organization.
• Falsify credentials, titles, awards, reviews, registrations, or transaction records.
• Sell unlawful, dangerous, fraudulent, or prohibited services.
• Facilitate trafficking, exploitation, or coercive labor.
• Collect personal information without a legitimate purpose.
• Publish sensitive information about another person without authorization.
• Send spam, phishing messages, chain messages, or unsolicited commercial solicitations.
• Introduce malware or malicious code.
• Attempt unauthorized access to an account or system.
• Test platform vulnerabilities without written authorization.
• Interfere with Crownly’s operation.
• Circumvent access restrictions.
• Manipulate search, rankings, recommendations, or reviews.
• Abuse refunds, disputes, promotions, or payment systems.
• Use bots or automated systems without permission.
• Use Crownly in a way that creates unreasonable safety, legal, operational, or reputational risk.

34. Use of registration and client data

Directors and professionals may receive personal information needed to fulfill a registration or booking.

They may use that information only for:

Directors and professionals must:

A director or professional may have independent legal obligations as a controller or business responsible for data received through Crownly.

• Completing the requested transaction.
• Communicating about the event or service.
• Fulfilling legal obligations.
• Maintaining appropriate business records.
• Sending marketing communications when the recipient has provided legally sufficient consent.
• Use reasonable security measures.
• Limit access to authorized people.
• Avoid exporting more data than reasonably necessary.
• Securely delete data when no longer needed.
• Notify Crownly promptly of unauthorized access involving Crownly data.
• Honor legally required access, correction, deletion, and opt-out requests.
• Avoid selling minor or family information.
• Avoid using contestant data for unrelated solicitation.

35. Messaging and communications

Crownly may provide direct messaging, notifications, email, and other communication features.

Users must use these features professionally and for legitimate platform purposes.

Crownly may access, review, preserve, or disclose communications when reasonably necessary to:

Crownly does not guarantee that every message will be delivered, stored indefinitely, or reviewed.

Users should keep their own records of important transaction terms.

Crownly is not responsible for communications moved to text messages, social media, email, or other off-platform channels.

• Provide requested support.
• Investigate a report.
• Protect a minor or another user.
• Prevent fraud or abuse.
• Enforce these Terms.
• Comply with legal process.
• Maintain platform security.

36. Reporting and cooperation

Users may report suspected:

Reports should be made through available reporting tools or to safety.com.

Users must not knowingly submit false or retaliatory reports.

Crownly may request records, identification, consent documentation, transaction information, or other evidence during an investigation.

Failure to reasonably cooperate may result in restrictions or suspension.

• Fraud
• Harassment
• Grooming
• Child-safety concerns
• False listings
• Impersonation
• Intellectual property violations
• Payment abuse
• Threats
• Other violations

37. Moderation and enforcement

Crownly may, but is not required to:

Crownly may consider conduct occurring outside Crownly when it creates a material safety risk to users or materially undermines trust in the platform.

Crownly is not required to disclose confidential safety processes, investigation methods, reports, or information that could compromise another person’s privacy or safety.

Enforcement decisions may be based on available information and the need to act promptly.

• Review content.
• Investigate conduct.
• Contact affected users.
• Remove or restrict content.
• Cancel listings.
• Pause transactions.
• Hold payouts where permitted.
• Remove verification indicators.
• Restrict messaging.
• Suspend or terminate accounts.
• Report conduct to payment providers or authorities.

38. Account suspension and termination

You may stop using Crownly at any time and may request account deletion through Settings or support.

Deletion may be delayed when reasonably necessary to:

Crownly may suspend, restrict, or terminate an account for:

Where appropriate, Crownly may provide notice and an opportunity to appeal. Crownly may act immediately when necessary to protect a person, preserve evidence, prevent loss, or comply with law.

Termination does not eliminate outstanding payment, refund, dispute, tax, indemnification, or other obligations.

• Complete pending transactions.
• Process refunds or payouts.
• Resolve disputes.
• Preserve safety evidence.
• Comply with law.
• Prevent fraud.
• Maintain legally required records.
• Violation of these Terms or incorporated policies.
• Suspected fraud or payment risk.
• Safety concerns.
• Failure to complete verification.
• Excessive disputes or negative balances.
• Legal or payment-provider requirements.
• Material harm to Crownly or its users.
• Extended inactivity, where permitted.
• Discontinuation of the Services.

39. Third-party services and links

Crownly may integrate with or link to services provided by Stripe, hosting providers, analytics providers, mapping providers, social media platforms, identity-verification providers, or other third parties.

Third-party services are governed by their own terms and privacy policies.

Crownly does not control and is not responsible for third-party:

Your use of a third-party service is at your own risk.

• Availability
• Security
• Accuracy
• Content
• Policies
• Products
• Services
• Acts or omissions

40. Beta, preview, and experimental features

Crownly may label certain features as beta, preview, early access, pilot, or experimental.

Such features may:

You should not rely on a beta feature for critical records unless Crownly expressly states otherwise.

Feedback about beta features may be used to improve the Services.

• Be incomplete.
• Contain errors.
• Change without notice.
• Be unavailable at times.
• Lose data.
• Be discontinued.
• Operate under additional terms.

41. Promotions and sweepstakes

Crownly may offer contests, referral programs, promotions, giveaways, or sweepstakes.

Each promotion may be governed by separate official rules, eligibility requirements, geographic limitations, and deadlines.

If promotional rules conflict with these Terms, the promotional rules control only for that promotion.

A pageant listed on Crownly is not a Crownly sweepstakes or promotion unless expressly identified as such.

42. Service changes and availability

Crownly may add, change, suspend, or discontinue features.

Crownly may perform maintenance or restrict access for security, legal, operational, or payment-related reasons.

Crownly does not guarantee that:

Where reasonably practical, Crownly will provide notice of material changes that significantly affect active paid services.

• The Services will always be available.
• Every feature will remain available.
• A particular listing will remain published.
• Data will be stored indefinitely.
• The Services will be compatible with every device or browser.
• Messages or notifications will always be delivered.

43. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available.”

Crownly disclaims all express and implied warranties, including warranties of:

Crownly does not warrant that:

Nothing in these Terms excludes a warranty or consumer right that cannot legally be excluded.

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Title
• Accuracy
• Availability
• Security
• Reliability
• Quality
• Particular results
• User identities are always accurate.
• Listings are complete or current.
• Events or services are safe or satisfactory.
• A pageant will occur as described.
• A professional will perform as expected.
• A contestant will achieve a particular result.
• A director or professional will comply with law.
• A user will act appropriately.
• The Services will be uninterrupted or error-free.

44. Assumption of risk

Pageants, travel, rehearsals, appearances, photography sessions, fittings, beauty services, coaching, competitions, and in-person meetings may involve risks that Crownly cannot control.

Users are responsible for evaluating:

You voluntarily assume risks arising from interactions with independent users, except to the extent a risk results from Crownly’s own liability that cannot legally be excluded.

• Event conditions
• Venue safety
• Travel arrangements
• Supervision
• Professional qualifications
• Insurance
• Health and accessibility needs
• Contracts and waivers
• Other participants

45. Limitation of liability

To the maximum extent permitted by law, Crownly and its officers, directors, employees, contractors, affiliates, and agents will not be liable for:

• Indirect damages
• Incidental damages
• Special damages
• Consequential damages
• Exemplary or punitive damages
• Lost profits
• Lost revenue
• Lost business opportunities
• Lost data
• Lost goodwill
• Travel or lodging expenses
• Wardrobe or preparation expenses
• Event or service replacement costs
• Acts or omissions of users or third parties

This limitation applies regardless of the legal theory and even if Crownly was advised that damages were possible.

To the maximum extent permitted by law, Crownly’s total aggregate liability arising from or relating to the Services or these Terms will not exceed the greater of:

1. The platform fees you paid directly to Crownly during the 12 months before the event giving rise to the claim; or
2. One hundred U.S. dollars, USD $100.

These limitations do not apply to liability that cannot legally be limited, including liability arising from Crownly’s fraud, willful misconduct, or gross negligence where applicable law prohibits limitation.

Some jurisdictions do not allow certain exclusions or limitations. In those jurisdictions, Crownly’s liability is limited to the fullest extent permitted by law.

46. Indemnification

To the extent permitted by law, directors, professionals, organizational users, and users acting for a business agree to defend, indemnify, and hold harmless Crownly and its officers, directors, employees, affiliates, contractors, and agents from third-party claims, liabilities, damages, judgments, losses, and reasonable legal expenses arising from:

For individual consumers, this obligation applies only to the extent permitted by law and only to claims resulting from the consumer’s unlawful conduct, intentional misconduct, material breach, or infringement of another person’s rights.

Crownly may control the defense of an indemnified claim, and the indemnifying user must reasonably cooperate.

• Their events, services, products, or business activities.
• Their User Content.
• Their violation of these Terms.
• Their violation of law.
• Their infringement of another person’s rights.
• Their collection or misuse of personal information.
• Their failure to provide a refund, prize, service, or advertised benefit.
• Their conduct involving a minor.
• Their employees, contractors, volunteers, judges, or representatives.
• A tax, employment, permit, licensing, insurance, venue, or regulatory obligation for which they are responsible.

47. Informal dispute resolution

Before filing a legal claim against Crownly, you agree to send a written notice describing:

Send the notice to legal.com.

Crownly will have 30 days after receipt to attempt a good-faith resolution.

This requirement does not prevent either party from seeking urgent injunctive relief, filing an eligible small-claims action, reporting a safety concern, or acting before a legal deadline expires.

• Your name and account email
• The relevant transaction or event
• The facts supporting the dispute
• The relief requested

48. Governing law and venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

Subject to any mandatory consumer rights or venue requirements, legal proceedings between you and Crownly must be brought in the state or federal courts located in New Castle County, Delaware. You and Crownly consent to personal jurisdiction in those courts.

Nothing in this section prevents a consumer from relying on mandatory protections available under the laws of the consumer’s state of residence.

Disputes between users, including disputes between families and directors or between clients and professionals, remain disputes between those users unless Crownly is independently named based on Crownly’s own conduct.

49. Electronic communications and signatures

You consent to receive agreements, disclosures, notices, transaction records, and other communications electronically.

Crownly may communicate through:

• Email
• In-app notices
• Account dashboards
• Text messages when separately authorized
• Notices posted through the Services

Electronic acceptance, including clicking a button or checking a box, may constitute your signature and agreement.

You are responsible for maintaining a valid email address and devices capable of accessing electronic records.

You may withdraw consent to certain optional communications as described in the Privacy Policy, but withdrawing consent may limit your ability to use features that require electronic delivery.

50. Changes to these Terms

Crownly may update these Terms to reflect:

• New features
• Legal or regulatory requirements
• Safety practices
• Payment-provider requirements
• Business or operational changes

The revised Terms will identify a new “Last updated” date.

Crownly may provide email, in-app, or other notice of material changes.

When required, Crownly may request affirmative acceptance of revised Terms.

Continued use after the effective date of a revision constitutes acceptance where permitted by law.

Changes will not retroactively alter a completed transaction unless required by law or agreed by the affected parties.

51. General legal terms

52. Contact information

General support

hello.com

Billing, payments, and payouts

hello.com

Legal notices and Terms questions

legal.com

Trust and safety reports

safety.com

For immediate danger or an emergency, contact 911 or the appropriate local emergency authority.