Refunds & cancellations

Pageant registrations

• Directors set refund and cancellation policies shown at checkout.
• Contact the director first for registration changes or refund requests.
• Crownly platform fees follow the policy stated at checkout and in Pricing & fees.
• Stripe processing fees may be non-refundable depending on payment status.

Professional bookings

• Professionals set cancellation windows and refund terms on their services.
• Reschedule or cancel through your booking details when available.
• Disputes should start with a good-faith conversation between guardian and professional.

Chargebacks and disputes

Abusive or fraudulent chargebacks may lead to account suspension. Use in-app support and director or professional communication before initiating a chargeback when possible.

Event cancellation

• If a director cancels an event, they are responsible for communicating with registered families and honoring their published refund policy.
• Crownly may assist with notifications but is not the event organizer.