Safety Center

Guardian-controlled accounts

• Only adults 18+ create Crownly accounts.
• Minors appear as contestant profiles managed by a linked guardian.
• Guardians control profile visibility, photos, and who receives messages about a minor.

Communication with minors

• Do not contact minors directly on or off Crownly.
• Professionals and directors should communicate with guardians about bookings, schedules, and contestant details.
• Report grooming, pressure to move off-platform, or inappropriate contact immediately.

Profile privacy and media

• Minor profiles are private by default.
• Upload only photos you have permission to share.
• Use audience controls before posting identifiable images of minors.

Meeting professionals safely

• Meet in public or guardian-present settings when possible.
• Confirm services, pricing, and deliverables in writing on Crownly before payment.
• Trust your instincts — you are never required to continue a booking.

Pageant and director due diligence

• Read listings carefully — dates, fees, refund rules, and venue details.
• Ask directors questions before registering.
• Crownly verifies platform information but does not operate pageants on your behalf.

Reporting concerns

Use in-app reporting for content or behavior that violates our standards. Email safety.com for safety escalations with your account email and relevant details.

For emergencies — threats, exploitation, or imminent harm — contact local authorities first.

Verification and background checks

• Verified badges reflect Crownly platform review — not a background check, license, or quality guarantee.
• Crownly does not currently run universal background checks on all members.
• See our Verification page for full definitions.

Fraud and payment safety

• Pay through Crownly checkout when offered for the same purchase.
• Never send money outside the platform to avoid fees when platform checkout is available.
• Review Pricing & fees and Refunds & cancellations before paying.

Buying and selling physical goods

• Keep payment, order details, and messages on Crownly. Do not pay a Marketplace seller by cash app, wire, gift card, or another off-platform method.
• Sellers should photograph and describe the actual item, disclose flaws and alterations, ship only to the Checkout address, and use the carrier and tracking number recorded on the order.
• Buyers should inspect an order promptly after delivery. Confirm only when everything looks right; otherwise report the problem before the 48-hour protection window closes.
• Do not list counterfeit, stolen, recalled, hazardous, illegal, age-restricted, or sexually exploitative goods. Report suspicious listings from the item page.
• Carrier scans can be delayed. Crownly uses trusted EasyPost delivery events to start the protection window and pauses payout while a buyer-protection issue is open.

Blocking and privacy controls

• Block accounts that make you uncomfortable.
• Adjust notification and audience settings in your account.
• Guardians may remove contestant profiles or delete accounts per our Privacy Policy.

Safety resources

• Community standards — behavior expectations on Crownly
• Help Center — common workflows and FAQs
• National Center for Missing & Exploited Children — CyberTipline for online exploitation reports